FRANK GOULD
Post Office Box 608516
Orlando, Florida 32860-8516 407-291-2716
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fgould@cfl.rr.com | LinkedIn Profile | Work Portfolio |
Professional Profile & Portfolio
More than 10 years dedicated experience as Project and Product Manager gathering user requirements, documenting designs, schedule management, managing product development, and releasing major business web-based applications and various computer software and hardware products. Negotiated contracts that ensured quality components for final products and sales.
Extensive experience in manufacturing, computer technologies, requirements, software development, multimedia, customer support, and international marketing. Excellent interpersonal and communication skills resulting in enhanced internal and external customer relationships and loyalty. Proficient in several software programs (listed below) with expert skills to program Microsoft Office products to improve user productivity efficiency.
Skills
- Excellent written and verbal communication skills in a team environment including advanced spelling, grammar, and information modeling skills
- Experience editing HTML
- 4-year University degree in English
- Strong problem solving and organizational skills
- Focused team player, takes pride in high quality
- Self-motivating, self-managing, responsible, independent thinker, works well in a fast-paced, Scrum, flexible work environment
- Fearless about approaching and learning new technologies
Professional Experience
Application/Project Manager
Responsible for managing web application products and directing a small development team supporting approximately 1,000 users. Used conflict management skills effectively to resolve issues between IBM, AT&T Management, and teams. Project Manager responsibilities included account leadership, Microsoft Project schedules, change control, communications, process improvements, and release management.
- Documented business requirements, detailed design specifications, and process workflow maps for developer implementation and user documentation.
- Negotiated with key AT&T/IBM end users to define enhancements to facilitate process tracking and controls resulting in significant customer satisfaction and 30% improvements in project management.
- Initiated and developed online training materials resulting in broader training for virtual office users as well as user training via conference calls saving hours and classroom training expenses.
- Created web page prototypes resulting in accurate design requirements for both development and user acceptance.
Technical Solutions Consultant
Responsible for defining customer platform installation requirements, ordering services, documenting system and network configurations for small to large multi-processor Unix and NT servers.
- Effectively managed multiple integration projects into data centers totaling about $10 million yearly.
- Based on outstanding performance, volunteered for Project Management role after achieving accelerated promotion to Technical Solutions Consultant position. PM responsibilities included implementing major platform upgrades and managing approximately 10 resources to meet deadlines.
Financial Software Design Analyst / Programmer
Responsible for automating Financial department spreadsheets and data collection applications.
- Managed databases containing software and hardware assets totaling over $500 million.
- Created financial applications for Windows 95/NT using Visual Basic and Microsoft Excel resulting in increased data processing productivity nearly 50% throughout multiple organizations.
- Modified and supported Headcount Collection and Capacity Costing applications.
Senior Product Manager
Responsible for determining customer needs in documenting product requirements, product design, training, sales, and support solutions. Required Microsoft Project.
- Documented technical requirements, user manuals, white papers, contracts, and press releases.
- Managed a project team of approximately 15 and championed, positioned, and released NCR Multimedia PCs to support emerging international markets. This was a $2.5 million project.
- Created spreadsheet for product cost/revenue management resulting in 25% SG&A savings.
- Actively served as the Director on the Multimedia PC Council Board.
- Successfully released major software products to worldwide markets for Windows and Windows 95.
- Negotiated major software contracts with key vendors and customers.
- Attended and staffed major PC exhibitions to promote NCR Multimedia products.
Employment History
Various Movie Projects – Freelance Editor and Assistant – Central Florida – 2011- Present
Valencia College – Department Assistant – Orlando, Florida – 2009-2011
IBM/AT&T/NCR – Product Manager, Technical Solutions Consultant – Orlando – 1982-2007
Education
Valencia College, Associate in Science (AS) Degree, Film Production, Orlando, Florida
Wharton School of the University of Pennsylvania, Mini-MBA Finance Certification, Orlando
Stetson University, Bachelors of Arts (BA) Degree, English/Business, Deland, Florida
Application Proficiency
| Apple Final Cut Pro | Microsoft SQL Server | Pixelmator (Photoshop) |
| Apple DVD Studio Pro | Microsoft Visio | Sony DVD Architect |
| Adobe Dreamweaver | Microsoft Visual Basic | Sony Vegas |
| Microsoft Access | Microsoft Visual C++ | SQL Navigator |
| Microsoft Office | Lotus Organizer | Visual Sourcesafe |
| Microsoft Project | Paintshop Pro | Word Perfect |
Training & Certification
Project Manager Professional (PMP) Certified, Project Management Institute, 2007-2012
Certified Management Accounting Part I – Economics, Finance, and Management
NCR Product Management and Process Management Certifications
IBM Developing Fundamental Critical Thinking Skills
IBM Competencies for Tomorrow’s Managers
IBM Implementing the Coaching Model
IBM Management Skills for the Diverse Work Force
Typing speed: 60 words per minute (WPM)
Awards
IBM Bravo award for Project Management
Team Member winner of the IBM CEO for Client Excellence
AT&T Innovation Awards for Financial Solutions and Technical Solutions Consultant
1st Place Winners – Student Short Movies: Treasure Coast International Film Festival 2012 and Palm Beach International Film Festival 2013, for Moments Like These as Editor and Co-Producer.
Volunteer Projects
Images Art Festival, Director Performing Arts: New Smyrna Beach, Florida
Earthwatch Institute, videography: Brazil Pantanal and Boston, Massachusetts
Habitat for Humanity: Sanford, Orlando, and São Miguel do Araguaia, Brazil
ECO-Action Webmaster, Newsletter Writer, former Captain, and Advocate: Central Florida
Lee Road Safe Neighborhood: Elected Executive Board Secretary 2017-2018, Orlando, Florida.
Frank Gould Tech Writer Portfolio 